RETURN & REFUND POLICY

       Thank you for shopping us @ alrifaiarabia.ae We are here to assist you, if you are dissatisfied with your purchase.

As part of our Customer Service commitment, Al Rifai stands behind our products and we want you to be as happy with them, as the vast majority of our customers have been for over the years.
If for any reason you’re unsatisfied we encourage you to contact us at 80074324(RIFAI) us between the hours of 9:30 am and 5:30 pm or via email at  customerservice@alrifaiarabia.com

We’re very sorry, but perishable food products cannot be returned. All items from our online store are sold on a non-returnable basis unless defective. 

If your food product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue.

For damaged products that are not purchased directly from our online store  (e.g. grocery store, vendor, etc), please contact the store where original purchase was made. In most instances, you may be asked to provide your original sales receipt.

Please DO NOT return any food product without contacting us first for specific information regarding the return process.

Returns:
For instances where product is defective, damaged or contaminated, you may contact us to request a return of your purchase within 7 days of receiving your order for a refund or exchange.

 

Refunds (if applicable):
No refund given, exchange offered or correspondence will be entered into for:

  ·         Change of mind

  ·         Products that have been opened or tampered with or are not in their original condition.

  ·         Incorrect orders made by the recipient

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment, within Ten (10) working days.

Due to the wide range of personal taste preferences and food likes/dislikes, we unfortunately do not offer refunds or replacements for products that are “not quite to your liking.”

Late or missing refunds (if applicable)
If you haven’t received a refund after Ten (10) working days, we ask that you first check with your bank or Credit Card Company as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund yet, please contact us at  customerservice@alrifaiarabia.com

 

Substitution Policy:

We will make every effort to maintain consistency on our advertised products. However, from time to time some of our items (e.g. tins and baskets) are limited due to demand, discontinued and may not be available. When this occurs, we reserve the right to substitute an item with one of equal or greater value, without notice and without any additional cost to you.    If your food product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue.

For damaged products that are not purchased directly from our online store  (e.g. grocery store, vendor, etc), please contact the store where original purchase was made. In most instances, you may be asked to provide your original sales receipt.

Please DO NOT return any food product without contacting us first for specific information regarding the return process.

Returns:

For instances where product is defective, damaged or contaminated, you may contact us to request a return of your purchase within 7 days of receiving your order for a refund or exchange.